Ethiopian is dedicated to offering convenient and comfortable service to all its customers. Ethiopian will provide our customers who require additional assistance, including individuals with disabilities and unaccompanied minors, with the attention, respect and care they deserve.
Customers with disabilities
Ethiopian works hard to ensure that our aircrafts and our services are in full compliance with all applicable regulations that our customers’ needs are met and that we do not discriminate against customers on the basis of disability. To ensure the high quality of these services and protection of customer rights, we designate Compliant Resolution Official (CRO) in the airport who is responsible for ensuring services are properly implemented for our customers with disability.
You can ask for assistance when you arrive at the airport if you would like certain accommodations during your travel. There are, however, certain service requests which are required to be made in advance. This notice helps us plan ahead for your safe and comfortable travel. During lengthy tarmac delays, our flight crews will make every effort to properly accommodate customers with disabilities or special needs.
If your travel includes another carrier, please check directly with that carrier for any of your travel needs as different policies and procedures may apply.
Requirement for minors who travel without an escort
Ethiopian welcomes young customers on its flights. Ethiopian do, however, have rules about when a minor passenger can travel alone and when an escort must accompany the minor during travel.
- Children under age 5 are not permitted to travel alone and must be accompanied on all flights by a ticketed escort.
- Children age 5-11 may travel without an escort but are required to use our unaccompanied minor service by paying adult fare. There is a fee for this service and some detailed paper work to complete prior to travel.
- Minor age 12-17 may travel alone. Our unaccompanied minor service is not required, but is available for a fee if you would like to use it. All unaccompanied minor polices and procedure will be followed.
Please contact Ethiopian ticket offices or your travel agent, if you need additional information about making arrangements for a qualifying minor’s travel.